RETURNS 

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Our policy lasts 30 days. If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  For more information on our returns procedures, please click here (shippings and returns)

Several types of goods are exempt from being returned.  We also do not accept products that are intimate or sanitary goods, masks, hazardous materials, or flammable liquids or gases. 
 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Please feel free to contact us at fiveeighteenclothing@gmail.com, if you have additional questions or need further assistance.

To complete your return for an exchange/store credit/refund, we require a receipt or proof of purchase.  

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REFUNDS 

Order cancelations - To cancel an order recently completed, please immediately contact customer service at 518-764-6770 or email: fiveeighteenclothing@gmail.com.  We will make every effort to accommodate your request.  However, keep in mind our system is operated to fulfill orders as quickly as possible.  Since these orders are most likely to ship out the same day as an order is placed, we cannot  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at fiveeighteenclothing@gmail.com.

 

International Returns
We can process a return for our international customers, however, our return labels are available for use by U.S. Domestic customers only so a return shipping label is not provided.  After we receive your product, we'll process your return within 5-7 business days, and any exchanges will be shipped back to you during that week.  We ship out free exchange orders, however, we are not responsible for additional charges associated with your countries' customs taxes/duties, nor can we predict what these charges may be.

Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued a refund.  For International Orders, if the package is refused, a refund will be processed less return shipping fees.  We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.